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| LEADER |
00000cam a22000002a 4500 |
| 001 |
ocm36647782 |
| 003 |
OCoLC |
| 005 |
20151126113056.0 |
| 008 |
021028s1998 wiua b 001 0 eng d |
| 010 |
|
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|a 97003240
|
| 020 |
|
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|a 087389362X
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| 020 |
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|a 9780873893626
|
| 040 |
|
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|a DLC
|b spa
|c UV#
|d UV#
|
| 050 |
|
4 |
|a HF5415.335
|b H39 M4 1998
|
| 082 |
0 |
4 |
|a 658.8/12
|
| 100 |
1 |
|
|a Hayes, Bob E.,
|d 1963-
|9 381498
|
| 245 |
1 |
0 |
|a Measuring customer satisfaction
|b : survey design, use, and statistical analysis methods
|c / Bob E. Hayes.
|
| 250 |
|
|
|a 2nd ed.
|
| 260 |
|
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|a Milwaukee, Wis. :
|b ASQC Quality Press,
|c c1998.
|
| 300 |
|
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|a xviii, 278 páginas :
|b ilustraciones ;
|c 24 cm.
|
| 504 |
|
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|a Incluye bibliografía (páginas 261-266) e índice.
|
| 650 |
|
4 |
|a Satisfacción del cliente
|x Métodos estadísticos.
|
| 650 |
|
4 |
|a Cuestionarios.
|9 354712
|
| 901 |
|
|
|a Z0
|b UV#
|
| 902 |
|
|
|a DBUV
|
| 942 |
|
|
|c LIBRO
|2 lcc
|6 _
|
| 999 |
|
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|c 140081
|d 140081
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