|
|
|
|
| LEADER |
00000cam a2200000Ia 4500 |
| 008 |
021028s2000 wiua b 001 0 eng d |
| 020 |
|
|
|a 0873894537
|
| 020 |
|
|
|a 9780873894531
|
| 035 |
|
|
|a (Sirsi) i9780873894531
|
| 040 |
|
|
|a DLC
|c DLC
|d UV#
|
| 050 |
0 |
4 |
|a HF5415.335
|b A44
|
| 100 |
1 |
|
|a Allen, Danica R.,
|d 1959-
|
| 245 |
1 |
0 |
|a Analysis of customer satisfaction data :
|b a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research /
|c Derek R. Allen, T.R. Rao.
|
| 260 |
|
|
|a Milwaukee, Wisconsin :
|b ASQ Quality Press,
|c 2000.
|
| 300 |
|
|
|a xvii, 243 p. :
|b il. ;
|c 24 cm.
|
| 500 |
|
|
|a Glosario: p. 215-229.
|
| 504 |
|
|
|a Incluye bibliografía (p. 231-234) e índice.
|
| 650 |
|
4 |
|a Satisfacción del consumidor
|x Métodos estadísticos.
|
| 700 |
1 |
|
|a Rao, T. R.
|q (Tanniru R.),
|d 1940-
|
| 902 |
|
|
|a DGBUV
|
| 596 |
|
|
|a 14
|
| 942 |
|
|
|c LIBRO
|
| 999 |
|
|
|c 140424
|d 140424
|
