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| LEADER |
00000cam a22000002a 4500 |
| 001 |
ocm52495539 |
| 003 |
OCoLC |
| 005 |
20150923110108.0 |
| 008 |
041201s2004 caua 00 0 eng d |
| 020 |
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|a 076192146X (encuadernado)
|
| 020 |
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|a 0761921478 (rústica)
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| 035 |
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|a (Sirsi) i9780761921462
|
| 040 |
|
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|a DLC
|c DLC
|d UV#
|
| 050 |
|
4 |
|a HF5415.5
|b S354
|
| 082 |
0 |
0 |
|a 658.8/12
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| 100 |
1 |
|
|a Schneider, Benjamin,
|d 1938-
|
| 245 |
1 |
0 |
|a Service quality :
|b research perspectives /
|c Benjamin Schneider, Susan S. White.
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| 260 |
|
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|a Thousand Oaks, Calif. :
|b Sage Publications,
|c c2004.
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| 300 |
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|a xiii, 185 p. :
|b il. ;
|c 24 cm.
|
| 490 |
0 |
0 |
|a Foundations for organizational science
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| 504 |
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|a Incluye bibliografías.
|
| 650 |
|
4 |
|a Servicios al cliente
|x Control de calidad
|x Investigaciones.
|
| 650 |
|
4 |
|a Servicios al cliente
|x Administración
|x Investigaciones.
|
| 650 |
|
4 |
|a Satisfacción del consumidor
|x Investigaciones.
|
| 700 |
1 |
2 |
|a White, Susan S.
|
| 901 |
|
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|a Z0
|b UV#
|
| 902 |
|
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|a DGBUV
|
| 942 |
|
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|c LIBRO
|6 _
|
| 999 |
|
|
|c 176034
|d 176034
|
