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Technical Support Essentials: Advice to Succeed in Technical Support
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical supportgroups est...
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| Lenguaje: | eng |
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Springer
2010
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| Acceso en línea: | http://cds.cern.ch/record/1412750 |