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Active Listening: Improve Your Ability to Listen and Lead
Active listening is a person's willingness and ability to hear and understand. At its core, active listening is a state of mind that involves paying full and careful attention to the other person, avoiding premature judgment, reflecting understanding, clarifying information, summarizing, and sh...
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| Lenguaje: | eng |
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John Wiley & Sons
2011
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| Acceso en línea: | http://cds.cern.ch/record/1486342 |