Cargando…

IT Service Management: A guide for ITIL Foundation Exam candidates

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes...

Descripción completa

Detalles Bibliográficos
Autores principales: Brewster, Ernest, Griffiths, Richard, Lawes, Aidan, Sansbury, John
Lenguaje:eng
Publicado: British Informatics Society Limited 2012
Materias:
Acceso en línea:http://cds.cern.ch/record/1487389