IT Service Management: A guide for ITIL Foundation Exam candidates

ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes...

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Detalles Bibliográficos
Autores principales: Brewster, Ernest, Griffiths, Richard, Lawes, Aidan, Sansbury, John
Lenguaje:eng
Publicado: British Informatics Society Limited 2012
Materias:
Computing and Computers
Acceso en línea:http://cds.cern.ch/record/1487389
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author Brewster, Ernest
Griffiths, Richard
Lawes, Aidan
Sansbury, John
author_facet Brewster, Ernest
Griffiths, Richard
Lawes, Aidan
Sansbury, John
author_sort Brewster, Ernest
collection CERN
description ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.
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institution Organización Europea para la Investigación Nuclear
language eng
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publisher British Informatics Society Limited
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spelling cern-14873892021-04-22T00:13:57Zhttp://cds.cern.ch/record/1487389engBrewster, ErnestGriffiths, RichardLawes, AidanSansbury, JohnIT Service Management: A guide for ITIL Foundation Exam candidatesComputing and ComputersITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.British Informatics Society Limitedoai:cds.cern.ch:14873892012
spellingShingle Computing and Computers
Brewster, Ernest
Griffiths, Richard
Lawes, Aidan
Sansbury, John
IT Service Management: A guide for ITIL Foundation Exam candidates
title IT Service Management: A guide for ITIL Foundation Exam candidates
title_full IT Service Management: A guide for ITIL Foundation Exam candidates
title_fullStr IT Service Management: A guide for ITIL Foundation Exam candidates
title_full_unstemmed IT Service Management: A guide for ITIL Foundation Exam candidates
title_short IT Service Management: A guide for ITIL Foundation Exam candidates
title_sort it service management: a guide for itil foundation exam candidates
topic Computing and Computers
url http://cds.cern.ch/record/1487389
work_keys_str_mv AT brewsterernest itservicemanagementaguideforitilfoundationexamcandidates
AT griffithsrichard itservicemanagementaguideforitilfoundationexamcandidates
AT lawesaidan itservicemanagementaguideforitilfoundationexamcandidates
AT sansburyjohn itservicemanagementaguideforitilfoundationexamcandidates

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