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IT Service Management: A guide for ITIL Foundation Exam candidates
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes...
| Autores principales: | , , , |
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| Lenguaje: | eng |
| Publicado: |
British Informatics Society Limited
2012
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/1487389 |