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IT services: costs, metrics, benchmarking, and marketing
Autores principales: | Tardugno, Anthony F, DiPasquale, Thomas R, Matthews, Robert E |
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Lenguaje: | eng |
Publicado: |
Prentice Hall PTR
2000
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Materias: | |
Acceso en línea: | http://cds.cern.ch/record/1505421 |
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