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ITIL

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Se...

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Detalles Bibliográficos
Autor principal: Collective
Lenguaje:eng
Publicado: TSO 2011
Materias:
Acceso en línea:http://cds.cern.ch/record/1553539