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ITIL
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Se...
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| Lenguaje: | eng |
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TSO
2011
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| Acceso en línea: | http://cds.cern.ch/record/1553539 |