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After-sales service of engineering industrial assets: a reference framework for warranty management
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and supp...
| Autores principales: | , |
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| Lenguaje: | eng |
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Springer
2014
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| Acceso en línea: | https://dx.doi.org/10.1007/978-3-319-03710-3 http://cds.cern.ch/record/1646828 |