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Conflict management for managers: resolving workplace, client, and policy disputes
"Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable 'top shelf book' that will assist anyone from the aspiring manage...
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| Lenguaje: | eng |
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Jossey-Bass
2013
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| Acceso en línea: | http://cds.cern.ch/record/1956282 |