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Assessing service quality: satisfying the expectations of library customers
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. Since Assessing Service Quality premiered in 1998, receiving the prestigious Highsmith...
| Autores principales: | , , |
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| Lenguaje: | eng |
| Publicado: |
Facet Publ.
2015
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2020775 |