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Long term warranty and after sales service: concept, policies and cost models
This volume presents concepts, policies and cost models for various long-term warranty and maintenance contracts. It offers several numerical examples for estimating costs to both the manufacturer and consumer. Long-term warranties and maintenance contracts are becoming increasingly popular, as thes...
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
Springer
2015
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| Acceso en línea: | https://dx.doi.org/10.1007/978-3-319-16271-3 http://cds.cern.ch/record/2032302 |