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Benchmarking: a signpost to excellence in quality and productivity

According to the authors, benchmarking exerts a powerful leverage effect on an organization and they consider some of the factors which justify their claim. Describes how to implement benchmarking and exactly what to benchmark. Explains benchlearning which integrates education, leadership developmen...

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Detalles Bibliográficos
Autores principales: Karlof, Bengt, Ostblom, Svante
Lenguaje:eng
Publicado: John Wiley & Sons 1993
Materias:
Acceso en línea:http://cds.cern.ch/record/2253834
Descripción
Sumario:According to the authors, benchmarking exerts a powerful leverage effect on an organization and they consider some of the factors which justify their claim. Describes how to implement benchmarking and exactly what to benchmark. Explains benchlearning which integrates education, leadership development and organizational dynamics with the actual work being done and how to make it work more efficiently in terms of quality and productivity.