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ITIL and ISO/IEC 20000: a practical handbook

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Detalles Bibliográficos
Autores principales: Hernandez, Alex, Hernandez, Alexander
Lenguaje:eng
Publicado: The Stationery Office 2012
Materias:
Acceso en línea:http://cds.cern.ch/record/2295804