Cargando…
ITIL and ISO/IEC 20000: a practical handbook
The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.
| Autores principales: | , |
|---|---|
| Lenguaje: | eng |
| Publicado: |
The Stationery Office
2012
|
| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2295804 |
| Sumario: | The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard. |
|---|