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Service offerings and agreements ITIL intermediate capability handbook

Updated in line with the Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.

Detalles Bibliográficos
Autor principal: , itSMF UK
Lenguaje:eng
Publicado: The Stationery Office 2012
Materias:
Acceso en línea:http://cds.cern.ch/record/2295807

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