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Parametric and nonparametric statistics for sample surveys and customer satisfaction data
This book deals with problems related to the evaluation of customer satisfaction in very different contexts and ways. Often satisfaction about a product or service is investigated through suitable surveys which try to capture the satisfaction about several partial aspects which characterize the perc...
| Autores principales: | , , , , , , |
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| Lenguaje: | eng |
| Publicado: |
Springer
2018
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| Materias: | |
| Acceso en línea: | https://dx.doi.org/10.1007/978-3-319-91740-5 http://cds.cern.ch/record/2628675 |