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Service level agreements: winning a competitive edge
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...
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| Lenguaje: | eng |
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Rothstein Associates
2000
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| Acceso en línea: | http://cds.cern.ch/record/2662100 |