Cargando…
Service level agreements: winning a competitive edge
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...
Autor principal: | |
---|---|
Lenguaje: | eng |
Publicado: |
Rothstein Associates
2000
|
Materias: | |
Acceso en línea: | http://cds.cern.ch/record/2662100 |
_version_ | 1780961555221839872 |
---|---|
author | Hiles, Andrew |
author_facet | Hiles, Andrew |
author_sort | Hiles, Andrew |
collection | CERN |
description | This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!. |
id | cern-2662100 |
institution | Organización Europea para la Investigación Nuclear |
language | eng |
publishDate | 2000 |
publisher | Rothstein Associates |
record_format | invenio |
spelling | cern-26621002021-04-21T18:32:53Zhttp://cds.cern.ch/record/2662100engHiles, AndrewService level agreements: winning a competitive edgeInformation Transfer and ManagementThis book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!.Rothstein Associatesoai:cds.cern.ch:26621002000 |
spellingShingle | Information Transfer and Management Hiles, Andrew Service level agreements: winning a competitive edge |
title | Service level agreements: winning a competitive edge |
title_full | Service level agreements: winning a competitive edge |
title_fullStr | Service level agreements: winning a competitive edge |
title_full_unstemmed | Service level agreements: winning a competitive edge |
title_short | Service level agreements: winning a competitive edge |
title_sort | service level agreements: winning a competitive edge |
topic | Information Transfer and Management |
url | http://cds.cern.ch/record/2662100 |
work_keys_str_mv | AT hilesandrew servicelevelagreementswinningacompetitiveedge |