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Service level agreements: winning a competitive edge

This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...

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Detalles Bibliográficos
Autor principal: Hiles, Andrew
Lenguaje:eng
Publicado: Rothstein Associates 2000
Materias:
Acceso en línea:http://cds.cern.ch/record/2662100
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author Hiles, Andrew
author_facet Hiles, Andrew
author_sort Hiles, Andrew
collection CERN
description This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!.
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institution Organización Europea para la Investigación Nuclear
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publishDate 2000
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spelling cern-26621002021-04-21T18:32:53Zhttp://cds.cern.ch/record/2662100engHiles, AndrewService level agreements: winning a competitive edgeInformation Transfer and ManagementThis book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!.Rothstein Associatesoai:cds.cern.ch:26621002000
spellingShingle Information Transfer and Management
Hiles, Andrew
Service level agreements: winning a competitive edge
title Service level agreements: winning a competitive edge
title_full Service level agreements: winning a competitive edge
title_fullStr Service level agreements: winning a competitive edge
title_full_unstemmed Service level agreements: winning a competitive edge
title_short Service level agreements: winning a competitive edge
title_sort service level agreements: winning a competitive edge
topic Information Transfer and Management
url http://cds.cern.ch/record/2662100
work_keys_str_mv AT hilesandrew servicelevelagreementswinningacompetitiveedge