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Library service design: a LITA guide to holistic assessment, insight, and improvement
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create...
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
Rowman & Littlefield Publishers
2016
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2711071 |