Cargando…
Implementing Service Quality based on ISO/IEC 20000: A Management Guide
| Autor principal: | |
|---|---|
| Lenguaje: | eng |
| Publicado: |
IT Governance Publishing
2012
|
| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2737937 |
| _version_ | 1780967850319544320 |
|---|---|
| author | Kunas, Michael |
| author_facet | Kunas, Michael |
| author_sort | Kunas, Michael |
| collection | CERN |
| id | cern-2737937 |
| institution | Organización Europea para la Investigación Nuclear |
| language | eng |
| publishDate | 2012 |
| publisher | IT Governance Publishing |
| record_format | invenio |
| spelling | cern-27379372021-04-21T17:55:07Zhttp://cds.cern.ch/record/2737937engKunas, MichaelImplementing Service Quality based on ISO/IEC 20000: A Management GuideXXIT Governance Publishingoai:cds.cern.ch:27379372012 |
| spellingShingle | XX Kunas, Michael Implementing Service Quality based on ISO/IEC 20000: A Management Guide |
| title | Implementing Service Quality based on ISO/IEC 20000: A Management Guide |
| title_full | Implementing Service Quality based on ISO/IEC 20000: A Management Guide |
| title_fullStr | Implementing Service Quality based on ISO/IEC 20000: A Management Guide |
| title_full_unstemmed | Implementing Service Quality based on ISO/IEC 20000: A Management Guide |
| title_short | Implementing Service Quality based on ISO/IEC 20000: A Management Guide |
| title_sort | implementing service quality based on iso/iec 20000: a management guide |
| topic | XX |
| url | http://cds.cern.ch/record/2737937 |
| work_keys_str_mv | AT kunasmichael implementingservicequalitybasedonisoiec20000amanagementguide |