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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Detalles Bibliográficos
Autor principal:	Inghilleri, Leonardo
Lenguaje:	eng
Publicado:	AMACOM 2010
Materias:	XX
Acceso en línea:	http://cds.cern.ch/record/2739660

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