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The universal service desk (USD): implementing, controlling and improving service delivery
The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
IT Governance
2020
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| Acceso en línea: | http://cds.cern.ch/record/2763832 |