The universal service desk (USD): implementing, controlling and improving service delivery

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The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essential...

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Detalles Bibliográficos
Autores principales: Johnson, Brian, de Rouw, Léon-Paul
Lenguaje:eng
Publicado: IT Governance 2020
Materias:
XX
Acceso en línea:http://cds.cern.ch/record/2763832
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author Johnson, Brian
de Rouw, Léon-Paul
author_facet Johnson, Brian
de Rouw, Léon-Paul
author_sort Johnson, Brian
collection CERN
description The Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!.
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institution Organización Europea para la Investigación Nuclear
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publishDate 2020
publisher IT Governance
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spelling cern-27638322021-04-21T16:38:24Zhttp://cds.cern.ch/record/2763832engJohnson, Briande Rouw, Léon-PaulThe universal service desk (USD): implementing, controlling and improving service deliveryXXThe Universal Service Desk (USD) - Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management. Understand the essentials of any USD - buy this book today!.IT Governanceoai:cds.cern.ch:27638322020
spellingShingle XX
Johnson, Brian
de Rouw, Léon-Paul
The universal service desk (USD): implementing, controlling and improving service delivery
title The universal service desk (USD): implementing, controlling and improving service delivery
title_full The universal service desk (USD): implementing, controlling and improving service delivery
title_fullStr The universal service desk (USD): implementing, controlling and improving service delivery
title_full_unstemmed The universal service desk (USD): implementing, controlling and improving service delivery
title_short The universal service desk (USD): implementing, controlling and improving service delivery
title_sort universal service desk (usd): implementing, controlling and improving service delivery
topic XX
url http://cds.cern.ch/record/2763832
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