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Assessing service quality: satisfying the expectations of library customers
| Autores principales: | , |
|---|---|
| Lenguaje: | eng |
| Publicado: |
ALA
1998
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/390288 |
| _version_ | 1780893702308233216 |
|---|---|
| author | Hernon, Peter Altman, Ellen |
| author_facet | Hernon, Peter Altman, Ellen |
| author_sort | Hernon, Peter |
| collection | CERN |
| id | cern-390288 |
| institution | Organización Europea para la Investigación Nuclear |
| language | eng |
| publishDate | 1998 |
| publisher | ALA |
| record_format | invenio |
| spelling | cern-3902882021-04-22T03:18:22Zhttp://cds.cern.ch/record/390288engHernon, PeterAltman, EllenAssessing service quality: satisfying the expectations of library customersInformation Transfer and ManagementALAoai:cds.cern.ch:3902881998 |
| spellingShingle | Information Transfer and Management Hernon, Peter Altman, Ellen Assessing service quality: satisfying the expectations of library customers |
| title | Assessing service quality: satisfying the expectations of library customers |
| title_full | Assessing service quality: satisfying the expectations of library customers |
| title_fullStr | Assessing service quality: satisfying the expectations of library customers |
| title_full_unstemmed | Assessing service quality: satisfying the expectations of library customers |
| title_short | Assessing service quality: satisfying the expectations of library customers |
| title_sort | assessing service quality: satisfying the expectations of library customers |
| topic | Information Transfer and Management |
| url | http://cds.cern.ch/record/390288 |
| work_keys_str_mv | AT hernonpeter assessingservicequalitysatisfyingtheexpectationsoflibrarycustomers AT altmanellen assessingservicequalitysatisfyingtheexpectationsoflibrarycustomers |