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Implementing Problem Resolution Models in Remedy
This paper defines the concept of Problem Resolution Model (PRM) and describes the current implementation made by the User Support unit at CERN. <P>One of the main challenges of User Support services in any High Energy Physics institute/organization is to address solving of the computing-relat...
| Autores principales: | , , |
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| Lenguaje: | eng |
| Publicado: |
2000
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/430593 |