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IT Service Management at CERN: Data Centre and Service monitoring and status
The Information Technology department at CERN has been using ITIL Service Management methodologies [1] and ServiceNow since early 2011. In recent years, several developments have been accomplished regarding the data centre and service monitoring, as well as service status reporting. The CERN Service...
| Autores principales: | , , , , , , |
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| Lenguaje: | eng |
| Publicado: |
2019
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| Materias: | |
| Acceso en línea: | https://dx.doi.org/10.1051/epjconf/201921408021 http://cds.cern.ch/record/2698991 |