Quality assessment of a Master in Documentation, Library and Archives Management of the Complutense University of Madrid

This study offers an importance- satisfaction analysis of a master’s degree program, whose objective is twofold: to assess students’ ability to identify those attributes where actions are needed to improve the quality of the master’s program, and the suitability of this feedback instrument in assess...

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Detalles Bibliográficos
Autores principales: Arias Coello, Alicia, Martín, José Simón, Blas, Clara Simón
Formato: Online Artículo
Lenguaje:spa
eng
Publicado: Instituto de Investigaciones Bibliotecológicas y de la Información 2016
Materias:
Calidad de servicio
Calidad en la formación postgraduada
Encuesta a estudiantes
Matriz de importancia-satisfacción
Marketing educativo
Quality of service
Quality of postgraduate education
Student survey
Importance-performance matrix
Educational marketing
Acceso en línea:http://rev-ib.unam.mx/ib/index.php/ib/article/view/57604
https://dx.doi.org/10.1016/j.ibbai.2016.10.004

Internet

http://rev-ib.unam.mx/ib/index.php/ib/article/view/57604
https://dx.doi.org/10.1016/j.ibbai.2016.10.004

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