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Machine learning based customer churn prediction in home appliance rental business

Customer churn is a major issue for large enterprises. In particular, in the rental business sector, companies are looking for ways to retain their customers because they are their main source of revenue. The main contribution of our work is to analyze the customer behavior information of actual wat...

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Detalles Bibliográficos
Autor principal: Suh, Youngjung
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10074358/
https://www.ncbi.nlm.nih.gov/pubmed/37033202
http://dx.doi.org/10.1186/s40537-023-00721-8