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Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach
In order to encourage the use of public transportation, it is necessary to make it more appealing to commuters by conducting frequent Service Quality (SQ) evaluations and modifications. Understanding passengers’ expectations of public transportation are important, and evaluating the SQ is an essenti...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Springer Berlin Heidelberg
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10074371/ http://dx.doi.org/10.1007/s12469-022-00318-z |