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Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration

Digital mental health intervention (DMHI) programs offered in schools present a readily-accessible and flexible means for educating, empowering, and supporting adolescents in maintaining a balanced mental health, especially during uncertain and stressful times such as the COVID-19 pandemic. Recent s...

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Autores principales: Badawi, Erfan, Coursaris, Constantinos K., Sénécal, Sylvain, Léger, Pierre-Majorique
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10075357/
https://www.ncbi.nlm.nih.gov/pubmed/37035481
http://dx.doi.org/10.3389/fdgth.2023.1040739
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author Badawi, Erfan
Coursaris, Constantinos K.
Sénécal, Sylvain
Léger, Pierre-Majorique
author_facet Badawi, Erfan
Coursaris, Constantinos K.
Sénécal, Sylvain
Léger, Pierre-Majorique
author_sort Badawi, Erfan
collection PubMed
description Digital mental health intervention (DMHI) programs offered in schools present a readily-accessible and flexible means for educating, empowering, and supporting adolescents in maintaining a balanced mental health, especially during uncertain and stressful times such as the COVID-19 pandemic. Recent studies indicate that the effectiveness of DMHI programs in improving students’ mental well-being and in preventing from their mental health complications depends on the users’ engagement. This study focuses on identifying the user experience factors that can facilitate user engagement with universal school-based DMHI programs (i.e., the DMHI programs delivered to the students regardless of their mental health risks or conditions). To identify said factors, we sought to gain a deeper understanding of perceptions, opinions, and preferences of actual end-users (i.e., the adolescents) regarding their experiences with both digital and non-digital mental health resources. Specifically, interviews were conducted with two participant groups to uncover the reasons that could lead the adolescents to better engage with school-based DMHI programs, as well as the shortcomings that could prevent that from happening: (a) adolescent users who had either a high or a low level of engagement with universal DMHI programs of a specific school-based digital mental health solution; and (b) adolescents who had voluntarily used non-digital or non-school-based digital mental health resources for purposes other than treatment. Through a thematic analysis of interview data, the most important (or primary) and the additionally desirable (or secondary) factors that could lead to a higher engagement level for school-based DMHI programs were identified. Lastly, using the evidence gathered from our interviews, specific recommendations are proposed that could help in targeting each identified engagement factor and in increasing the likelihood that school-based DMHI programs achieve their desired outcome for high school students.
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spelling pubmed-100753572023-04-06 Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration Badawi, Erfan Coursaris, Constantinos K. Sénécal, Sylvain Léger, Pierre-Majorique Front Digit Health Digital Health Digital mental health intervention (DMHI) programs offered in schools present a readily-accessible and flexible means for educating, empowering, and supporting adolescents in maintaining a balanced mental health, especially during uncertain and stressful times such as the COVID-19 pandemic. Recent studies indicate that the effectiveness of DMHI programs in improving students’ mental well-being and in preventing from their mental health complications depends on the users’ engagement. This study focuses on identifying the user experience factors that can facilitate user engagement with universal school-based DMHI programs (i.e., the DMHI programs delivered to the students regardless of their mental health risks or conditions). To identify said factors, we sought to gain a deeper understanding of perceptions, opinions, and preferences of actual end-users (i.e., the adolescents) regarding their experiences with both digital and non-digital mental health resources. Specifically, interviews were conducted with two participant groups to uncover the reasons that could lead the adolescents to better engage with school-based DMHI programs, as well as the shortcomings that could prevent that from happening: (a) adolescent users who had either a high or a low level of engagement with universal DMHI programs of a specific school-based digital mental health solution; and (b) adolescents who had voluntarily used non-digital or non-school-based digital mental health resources for purposes other than treatment. Through a thematic analysis of interview data, the most important (or primary) and the additionally desirable (or secondary) factors that could lead to a higher engagement level for school-based DMHI programs were identified. Lastly, using the evidence gathered from our interviews, specific recommendations are proposed that could help in targeting each identified engagement factor and in increasing the likelihood that school-based DMHI programs achieve their desired outcome for high school students. Frontiers Media S.A. 2023-03-22 /pmc/articles/PMC10075357/ /pubmed/37035481 http://dx.doi.org/10.3389/fdgth.2023.1040739 Text en © 2023 Badawi, Coursaris, Sénécal and Léger. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) (https://creativecommons.org/licenses/by/4.0/) . The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Digital Health
Badawi, Erfan
Coursaris, Constantinos K.
Sénécal, Sylvain
Léger, Pierre-Majorique
Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration
title Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration
title_full Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration
title_fullStr Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration
title_full_unstemmed Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration
title_short Facilitating engagement of universal school-based digital mental health solutions through user experience: A qualitative exploration
title_sort facilitating engagement of universal school-based digital mental health solutions through user experience: a qualitative exploration
topic Digital Health
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10075357/
https://www.ncbi.nlm.nih.gov/pubmed/37035481
http://dx.doi.org/10.3389/fdgth.2023.1040739
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