The Influence of Emotional Labor of Service Employees on Customer Service Misbehavior and Repurchase Intention: The Role of Face

PURPOSE: The purpose of this study is to investigate whether the emotional labor of service employees affects customer service misbehavior and repurchase intention and to explore the mechanism and boundary conditions. METHODS: We collected a total of 252 pairs of employee–customer valid matching dat...

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Detalles Bibliográficos
Autores principales: Yang, Yanyan, Qin, Yao, Wang, Ziyi, Sun, Angyu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Dove 2023
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10085003/
https://www.ncbi.nlm.nih.gov/pubmed/37051153
http://dx.doi.org/10.2147/PRBM.S396775

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10085003/
https://www.ncbi.nlm.nih.gov/pubmed/37051153
http://dx.doi.org/10.2147/PRBM.S396775

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