Innovationsmanagement@IT GMZ: Einführung des IT-Innovationsmanagements in einem großen Schweizer Retail-Unternehmen

The retail sector is also dealing with the opportunities and challenges of digitization, such as the Genossenschaft Migros Zürich (GMZ). As one of ten cooperatives within the Migros Group it is continuously examining the potential of promising digital solutions. As a result of the increasing strategic importance of IT a new department called IT Business Integration, as an intersection between business and IT, was created in 2020. This department includes the specialized field Innovation Management@IT GMZ which focuses on the identification, evaluation and implementation of promising technical product, service and process innovations. This case study shows how the IT department of the GMZ designed and successfully implemented an innovation management and provides insight into the current operation.