Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have relatively lower lev...

Descripción completa

Detalles Bibliográficos
Autores principales: Nam, Jinyoung, Kim, Seongcheol, Jung, Yoonhyuk
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10135456/
https://www.ncbi.nlm.nih.gov/pubmed/37102799
http://dx.doi.org/10.3390/bs13040284

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10135456/
https://www.ncbi.nlm.nih.gov/pubmed/37102799
http://dx.doi.org/10.3390/bs13040284

Ejemplares similares