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Elderly Users’ Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants

While COVID-19 has accelerated digital transformation, increasing labor costs and 52-h workweek rules are replacing human labor with self-service technologies (SSTs). Self-service technology is increasingly being implemented in restaurant settings. However, the elderly, who have relatively lower lev...

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Detalles Bibliográficos
Autores principales:	Nam, Jinyoung, Kim, Seongcheol, Jung, Yoonhyuk
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2023
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10135456/ https://www.ncbi.nlm.nih.gov/pubmed/37102799 http://dx.doi.org/10.3390/bs13040284

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