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Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry

PURPOSE: Despite the potential for businesses, our understanding of lovemark brands and their consequences is limited. Numerous psychological and brand-related consequences are linked to lovemarks, but the role of influential underlining mechanisms is not fully understood. Inspired by the norms of r...

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Autores principales: Javed, Nayab, Khalil, Syed Haider, Ishaque, Amir, Khalil, Syed Majid
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10138479/
https://www.ncbi.nlm.nih.gov/pubmed/37104522
http://dx.doi.org/10.1371/journal.pone.0285193
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author Javed, Nayab
Khalil, Syed Haider
Ishaque, Amir
Khalil, Syed Majid
author_facet Javed, Nayab
Khalil, Syed Haider
Ishaque, Amir
Khalil, Syed Majid
author_sort Javed, Nayab
collection PubMed
description PURPOSE: Despite the potential for businesses, our understanding of lovemark brands and their consequences is limited. Numerous psychological and brand-related consequences are linked to lovemarks, but the role of influential underlining mechanisms is not fully understood. Inspired by the norms of reciprocity theory, the current study investigates the underlining role of customer advocacy in the relationship between perceived lovemarks and brand loyalty of customers in the automobile industry. METHODOLOGY: By adopting the survey method, a sample of 478 was drawn from Pakistani automobile customers. Structural equation modelling was used for the analysis. We conceptualised lovemarks and brand loyalty as reflective higher-order constructs that we analysed through a two-stage disjoint analysis. FINDINGS: Our results support the conceptualization of lovemarks and brand loyalty as higher-order constructs. The influence of lovemarks and customer advocacy on brand loyalty was statistically significant when we controlled for age, gender, and income. Our findings also reveal that customer advocacy, seen as a company’s positive interactions, mediates and play a key role in influencing the relationship between lovemarks and brand loyalty. ORIGINALITY: This is among the first studies to examine the role of customer advocacy in the lovemarks-brand loyalty relationship. We examined these relationships in the automobile sector of Pakistan, which offers several theoretical and managerial implications for academia and practitioners. The implications are proposed and outlined in this study.
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spelling pubmed-101384792023-04-28 Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry Javed, Nayab Khalil, Syed Haider Ishaque, Amir Khalil, Syed Majid PLoS One Research Article PURPOSE: Despite the potential for businesses, our understanding of lovemark brands and their consequences is limited. Numerous psychological and brand-related consequences are linked to lovemarks, but the role of influential underlining mechanisms is not fully understood. Inspired by the norms of reciprocity theory, the current study investigates the underlining role of customer advocacy in the relationship between perceived lovemarks and brand loyalty of customers in the automobile industry. METHODOLOGY: By adopting the survey method, a sample of 478 was drawn from Pakistani automobile customers. Structural equation modelling was used for the analysis. We conceptualised lovemarks and brand loyalty as reflective higher-order constructs that we analysed through a two-stage disjoint analysis. FINDINGS: Our results support the conceptualization of lovemarks and brand loyalty as higher-order constructs. The influence of lovemarks and customer advocacy on brand loyalty was statistically significant when we controlled for age, gender, and income. Our findings also reveal that customer advocacy, seen as a company’s positive interactions, mediates and play a key role in influencing the relationship between lovemarks and brand loyalty. ORIGINALITY: This is among the first studies to examine the role of customer advocacy in the lovemarks-brand loyalty relationship. We examined these relationships in the automobile sector of Pakistan, which offers several theoretical and managerial implications for academia and practitioners. The implications are proposed and outlined in this study. Public Library of Science 2023-04-27 /pmc/articles/PMC10138479/ /pubmed/37104522 http://dx.doi.org/10.1371/journal.pone.0285193 Text en © 2023 Javed et al https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the terms of the Creative Commons Attribution License (https://creativecommons.org/licenses/by/4.0/) , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
spellingShingle Research Article
Javed, Nayab
Khalil, Syed Haider
Ishaque, Amir
Khalil, Syed Majid
Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
title Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
title_full Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
title_fullStr Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
title_full_unstemmed Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
title_short Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
title_sort lovemarks and beyond: examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10138479/
https://www.ncbi.nlm.nih.gov/pubmed/37104522
http://dx.doi.org/10.1371/journal.pone.0285193
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