How to adjust the expected waiting time to improve patient’s satisfaction?

BACKGROUND: Long waiting time in hospital leads to patient’s low satisfaction. In addition to reducing the actual waiting time (AWT), we can also improve satisfaction by adjusting the expected waiting time (EWT). Then how much can the EWT be adjusted to attribute a higher satisfaction? METHODS: This...

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Detalles Bibliográficos
Autores principales: Zhang, Hui, Ma, Wei-Min, Zhu, Jing-Jing, Wang, Li, Guo, Zhen-Jie, Chen, Xiang-Tang
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2023
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10169334/
https://www.ncbi.nlm.nih.gov/pubmed/37158912
http://dx.doi.org/10.1186/s12913-023-09385-9

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10169334/
https://www.ncbi.nlm.nih.gov/pubmed/37158912
http://dx.doi.org/10.1186/s12913-023-09385-9

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