Interaktionsbezogene Stressoren und Ressourcen – Entwicklung einer Taxonomie zur menschengerechten Gestaltung von Interaktionsarbeit

Although various studies deal with the special demands of interactive work, these have only rarely been examined from an integrated stressor and resource perspective (Bednarek 2014). Thus, previous research concentrated on investigating customers in their role as stressors. The aim of this article i...

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Detalles Bibliográficos
Autor principal: Wehrmann, Jonas
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10183673/
https://www.ncbi.nlm.nih.gov/pubmed/37359209
http://dx.doi.org/10.1007/s41449-023-00364-8