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Interaktionsbezogene Stressoren und Ressourcen – Entwicklung einer Taxonomie zur menschengerechten Gestaltung von Interaktionsarbeit
Although various studies deal with the special demands of interactive work, these have only rarely been examined from an integrated stressor and resource perspective (Bednarek 2014). Thus, previous research concentrated on investigating customers in their role as stressors. The aim of this article i...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Springer Berlin Heidelberg
2023
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10183673/ https://www.ncbi.nlm.nih.gov/pubmed/37359209 http://dx.doi.org/10.1007/s41449-023-00364-8 |