Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

This study investigates the determinants of service satisfaction with online healthcare platforms using machine learning (ML) algorithms. By training and testing eleven ML models based on data mined from a leading online healthcare platform in China, we obtained the best-performing ML algorithm for...

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Detalles Bibliográficos
Autores principales: Liu, Chengyu, Li, Yan, Fang, Mingjie, Liu, Feng
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2023
Materias:
Empirical Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10187523/
http://dx.doi.org/10.1007/s11628-023-00535-x

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10187523/
http://dx.doi.org/10.1007/s11628-023-00535-x

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