Quality of Life and the Digital Service Landscape: The Moderating Role of Customer Complaining Effort

The last decade, and more specifically the COVID-19 pandemic, has created a favorable environment for digitalization, which has become a necessary condition in the context of how everyday life is conducted. Even if digital communication and services have become a trend and help brand–customer relati...

Descripción completa

Detalles Bibliográficos
Autores principales: Berceanu, Denisa Cristina-Alina, Pânișoară, Georgeta, Popovici, Alexandru-Filip, Ghiță, Cristina Marina
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10215579/
https://www.ncbi.nlm.nih.gov/pubmed/37232611
http://dx.doi.org/10.3390/bs13050375

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10215579/
https://www.ncbi.nlm.nih.gov/pubmed/37232611
http://dx.doi.org/10.3390/bs13050375

Ejemplares similares