Forecasting call and chat volumes at online helplines for mental health

BACKGROUND: Each year, many help seekers in need contact health helplines for mental support. It is crucial that they receive support immediately, and that waiting times are minimal. In order to minimize delay, helplines must have adequate staffing levels, especially during peak hours. This has rais...

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Detalles Bibliográficos
Autores principales: de Boer, Tim Rens, Mérelle, Saskia, Bhulai, Sandjai, Gilissen, Renske, van der Mei, Rob
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2023
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10219804/
https://www.ncbi.nlm.nih.gov/pubmed/37237378
http://dx.doi.org/10.1186/s12889-023-15887-2

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10219804/
https://www.ncbi.nlm.nih.gov/pubmed/37237378
http://dx.doi.org/10.1186/s12889-023-15887-2

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