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Forecasting call and chat volumes at online helplines for mental health
BACKGROUND: Each year, many help seekers in need contact health helplines for mental support. It is crucial that they receive support immediately, and that waiting times are minimal. In order to minimize delay, helplines must have adequate staffing levels, especially during peak hours. This has rais...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BioMed Central
2023
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10219804/ https://www.ncbi.nlm.nih.gov/pubmed/37237378 http://dx.doi.org/10.1186/s12889-023-15887-2 |