How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)

The service quality of airports is a critical factor for passengers. To reach this goal, two phases are planned in this paper. First, several passengers were interviewed, focusing on unsatisfied passengers to understand what is missing and needs to be improved and be surveyed. A grounded theory meth...

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Detalles Bibliográficos
Autores principales: Nadimi, Navid, Mansourifar, Fariborz, Shamsadini Lori, Hamed, Soltaninejad, Mostafa
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2023
Materias:
Research Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10225056/
http://dx.doi.org/10.1007/s40996-023-01144-4

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10225056/
http://dx.doi.org/10.1007/s40996-023-01144-4

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