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How to Outperform Airport Quality of Service: Qualitative and Quantitative Data Analysis Extracted from Airport Passengers Using Grounded Theory (GT) and Structural Equation Modeling (SEM)
The service quality of airports is a critical factor for passengers. To reach this goal, two phases are planned in this paper. First, several passengers were interviewed, focusing on unsatisfied passengers to understand what is missing and needs to be improved and be surveyed. A grounded theory meth...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer International Publishing
2023
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10225056/ http://dx.doi.org/10.1007/s40996-023-01144-4 |