Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services

This study examines the relation between customer abuse and aggression, the gender and sexual expression of workers, and labour control in low-wage services. In-depth interviews with 30 lesbian, gay, bisexual, and transgender (LGBT)(1) low-wage service sector workers reveal how customer abuse and ag...

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Detalles Bibliográficos
Autores principales: Mills, Suzanne, Owens, Benjamin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10230591/
https://www.ncbi.nlm.nih.gov/pubmed/37265819
http://dx.doi.org/10.1177/09500170211045843

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10230591/
https://www.ncbi.nlm.nih.gov/pubmed/37265819
http://dx.doi.org/10.1177/09500170211045843

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