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Customer Abuse and Aggression as Labour Control Among LGBT Workers in Low-Wage Services
This study examines the relation between customer abuse and aggression, the gender and sexual expression of workers, and labour control in low-wage services. In-depth interviews with 30 lesbian, gay, bisexual, and transgender (LGBT)(1) low-wage service sector workers reveal how customer abuse and ag...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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SAGE Publications
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10230591/ https://www.ncbi.nlm.nih.gov/pubmed/37265819 http://dx.doi.org/10.1177/09500170211045843 |